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Results 1 to 9 of 9
  1. #1
    Junior Member
    Join Date
    Jun 2006
    Posts
    9

    Hosting Service Problem

    Hi Guys,

    Wondering if anyone has any information for me?
    www.imagepm.com.au
    Can't access Cpanel, website or emails. Service Status on Jumba shows no issues, call centre is down and of course since my email is down having trouble getting any information from Jumba.

    Hoping there is someone here that can shed some light?

    Cheers,
    Dave

  2. #2
    Junior Member
    Join Date
    Jun 2006
    Posts
    9
    Also lodged support ticket -
    Your support ticket ID is: 3489313
    but hoping they call and not email a reply as I don't get emails.

  3. #3
    I'm another who has a client's website down - support ticket 3489298

    Like you - no access to anything, nothing on the service status page, no response to my ticket which was sent just over 1 1/2 hours ago.

  4. #4
    Junior Member
    Join Date
    Jun 2006
    Posts
    9
    Hi Distinctiveweb,

    I specifically asked in my support ticket for them to call instead of email as email is down so hopefully I'll have a response shortly. Can't believe my timing though. 1 time I need to contact customer service urgently and the call centre is down.

  5. #5
    Junior Member
    Join Date
    Jun 2006
    Posts
    9
    Seems to be back up.

  6. #6
    Yep, back up here too!

  7. #7
    Junior Member
    Join Date
    Feb 2012
    Posts
    2
    Ditto, with me. Ticket 3489452
    I rang and got through, but all I was told was that because of the fibre issue they are having in the canberra office, they could not provide any support. They told me they cannot even log onto their computers. Since they didn't know when the fibre issues would be resolved they couldn't tell me when they would be able to look at why my (US hosted) sites were down.

  8. #8
    Junior Member
    Join Date
    Feb 2012
    Posts
    2
    cool. came back up while I was typing... phew..

  9. #9
    Hi guys,

    Since the internet in our office was down on Friday, I believe this meant that we could not respond to alerts from our monitoring system, which is probably why you guys had these issues.

    My apologies for the late reply, I was away on Friday. Please let us know if you're having any further issues.

    Cheers,
    Heather

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